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You are being too technical and literal in your interpretation of the word 'robotics.' Automation is probably better for what we're talking about, but robots keep getting cheaper and easier to program.
And smarter. This last will soon enable very good AI-based customer service programs to replace humans taking phone calles. Many will say the calls are now being taken by a robot. As you understand robots, that is ridiculous, but I fear you'll have to cope with such lay usage.
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