Customer Service in the age of Cyber Service.

[Oerets]

In this ever increasing age of ours, one in which an ever more increasing reliance in going to the net for items. It seems customer service is being lost. Now it could be because of the loss of face to face interaction or the under staffing at the destination. Or a combination of many individual minor occurrences when added up are the cause.

Sunday when moving my twenty something pick nick table it decided to retire. So the search for a new one commenced. You would think spring time would be a peek inventory time.

After some calls found out quickly we had to order via the internet for one at a local big box store . They had them just need to build it. So over the phone wife placed the order paid and agreed on Wednesday for pickup.

Guess it was my fault for waiting until 2PM to call and see if it was ready. Did not want to be a pest. First person had no record of transaction. Second said the guy was going home and didn't have time to build it. After I told them I'm on my way to put a boot up someone ass! A third person told me they at least five built so come on down.


Get there 15 minutes later and guess what? No table not one, none to be found. Left hand meet right! So after 30 minutes of them running around they inform me to come back in 2 hours. Volunteered a refund of 25% and apologized. Total lack of follow through.

With all the reliance on computers something as simple time management and supervision is getting lost. Always going to the current fire to put out.





Barney