I would look for a new agency if possible without quitting the old one....
if she could get better hours with a new one and then use the other one for some random hours it would be good in that she would have two sources of income...
I would imagine other agencies probably pull the same shit....her co-workers probably know the good places.
I am under the suspicion that Medicare and Medicaid pay these agencies to provide home care, and they in turn try to maximize their overhead by low balling on wages and hours.
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